Great customer service is an art form. It also takes some emotional intelligence—the ability to control your emotions and/or the emotions of others. But, it seems that more and more, those who are tasked with providing customer service are losing sight of how important satisfying customers’ needs can be—especially for building relationships. And, this is not just external customer service. Colleagues, including managers and direct reports, tend to forget that you are their client and should receive exceptional customer service when interacting.